CEO UConn Health and EVP for Health Affairs

Dear Colleagues:

The satisfaction and engagement of the UConn Health family is of primary importance to me. After a nationwide search, I am pleased to announce that Donna Douglass Williams has been selected to serve as UConn Health ombuds, and will be available to faculty, staff, and graduate students on the Farmington campus. In this role, Donna will continue the good work of University Ombuds Jim Wohl, who has been stretching himself to serve both UConn Health and the Storrs campus for over a year. Jim and Donna will work as a unified Ombuds Office, and both will be available to assist with work-related concerns, though Donna will now be the primary contact for UConn Health employees and students. Those who have not used the ombuds services might understandably be wondering what an ombuds is. The Ombuds Office is an informal, confidential resource that assists with conflict resolution and problem solving. Ombudspersons provide neutral support to help further mutual resolutions, fair process, respectful workplace, and actions in accordance with institutional core values. Much of the work of the ombuds involves listening to problematic situations to help visitors clarify issues, and to explore workable solutions. Ombuds also conduct informal mediation, facilitate outreach and training, and make recommendations to leadership to address systemic issues. The office is confidential, informal, neutral, and because it is independent of the administrative structures, reports directly to me. Neither the identities of those who visit the office, nor the issues raised are disclosed without consent, except as required by law.

Donna and Jim will be conducting outreach in the coming months to provide additional information about the services of the Ombuds Office. For additional information, you can visit ombuds.uconn.edu or call 860-679-5061 to make an appointment to speak with an ombuds directly.

Please join me in welcoming Donna to UConn Health in her new role.

Regards,
Andy

Andrew Agwunobi, M.D., M.B.A.
Chief Executive Officer, UConn Health
Executive Vice President for Health Affairs